REVIEWS AND AWARDS
We are very grateful for our exceptional staff and wonderful guests!
GUEST REVIEWS
Cairns City Palms
4.5 Stars - Based on 213 User Reviews
- otistdriftwood9/25/2022Very good value for money Service upon arrival was great, and stayed that way from all staff the 4 nights we stayed here.3 of us stayed in a 2 bedroom self contained apartment.Well appointed, tidy and clean.Large shower and bathroom. only gripe was water pressure and temperature, both fluctuated considerably, but liveable!Scones every morning.Very good value for money, will stay againRead MoreRead LessPaul O9/23/2022Sets a new standard for motels Might be the best cheap motel I've ever stayed in to be honest. Beautifully refurbed rooms with a nice TV, cold air con and decent WiFi. What more can you ask for? The scones with jam and cream were to notch and to top it all off there was even complimentary pod coffee. Blew my mind for the value.Read MoreRead Less
- armlw20047/27/2022nicest part of cairns trip super super exceptional acommodation for the price. Scones for breakfast were great, taxi booking to airport and other staff support helpful too, wall of cairns tour brochures good. Location near tons of restaurants and not far from sea side, solid facilities and kitchen. Most perfect part of cairns tripRead MoreRead LessGeorge W7/26/2022nicest part of cairns trip super super exceptional acommodation for the price. Scones for breakfast were great, taxi booking to airport and other staff support helpful too, wall of cairns tour brochures good. Location near tons of restaurants and not far from sea side, solid facilities and kitchen. Most perfect part of cairns tripRead MoreRead Less
- sandrabA9909TQ2/21/2022Very happy with accommodation will book again The staff were very friendly and customer focused. Late check out allowed. Room was very clean. Good location. Free Wi-fi. Free scones, Jam and cream yummy. Plus free pod coffee bonus. Will book again. Thank youRead MoreRead LessSandra B2/20/2022Very happy with accommodation will book again The staff were very friendly and customer focused. Late check out allowed. Room was very clean. Good location. Free Wi-fi. Free scones, Jam and cream yummy. Plus free pod coffee bonus. Will book again. Thank youRead MoreRead Less
- Canadiansonthego9/05/2021Thumbs up! Although this wouldn't fit my idea for dream holiday accommodation due to it being on a busy street without a sea or garden view, I must say I can understand the great reviews. The price for the excellent service we received really was value for money. A big shoutout especially to the cleaners who always left our rooms spotless over the 3 nights we were there and who had little floral arrangements throughout our room, including on our made up beds. The complimentory scones, cream, jam, along with coffee/tea that were available in the morning was a great treat. I think the owner is setting a standard of service that other motels in this price range might consider. The accommodation was booked out every night, and I'm not surprised. Worth all of these great reviews. Well done Cairns City Palms. MoreRead MoreRead LessCanadiansonthego9/04/2021Thumbs up! Although this wouldn't fit my idea for dream holiday accommodation due to it being on a busy street without a sea or garden view, I must say I can understand the great reviews. The price for the excellent service we received really was value for money. A big shoutout especially to the cleaners who always left our rooms spotless over the 3 nights we were there and who had little floral arrangements throughout our room, including on our made up beds. The complimentory scones, cream, jam, along with coffee/tea that were available in the morning was a great treat. I think the owner is setting a standard of service that other motels in this price range might consider. The accommodation was booked out every night, and I'm not surprised. Worth all of these great reviews. Well done Cairns City Palms.Read MoreRead Less
- 54Cad8/27/2021Great place to stay We’re currently staying at the Cairns City Palms. We’ve been here for for nights already and will be here for another four nights. This place is absolutely great. I can’t compliment the staff highly enough. All staff including receptionist, cleaners etc have been wonderful. The place is very clean. This is the cleanest room we have found anywhere during our travels. We will definitely come back here next year. Well done to everyone concerned. By the way, morning scones were great!!Read MoreRead Less54Cad8/26/2021Great place to stay We’re currently staying at the Cairns City Palms. We’ve been here for for nights already and will be here for another four nights. This place is absolutely great. I can’t compliment the staff highly enough. All staff including receptionist, cleaners etc have been wonderful. The place is very clean. This is the cleanest room we have found anywhere during our travels. We will definitely come back here next year. Well done to everyone concerned. By the way, morning scones were great!!Read MoreRead Less
Cairns City Palms
4.4 Stars - Based on 1550 User Reviews
- Roberta2/01/2020Exceptional The Italian lady at the reception was exceptional. She was very helpful and efficient. We loved our stay there and hope to return one day!Read MoreRead LessAkari2/01/2020Good The receptionist named Angela was so kind and she has beautiful smile.
The car parking was in front of my room. Some guests were so noisy even though at midnight.Read MoreRead Less - Roslyn1/30/2020Exceptional We were running a little late, didn't even had to ring the manager, the manager messaged us to let us know that he put our room key into the late arrival safe and we had the most comfortable bed I have ever slept in while staying at a hotel.Read MoreRead LessGregory1/29/2020Exceptional Very clean hotel. Great staff. Good valueRead MoreRead Less
- Sharyn1/22/2020It was excellent Comfortable and very Clean well maintained accomodation
Location amd comfortRead MoreRead LessTomasz1/22/2020Exceptional Generally all.
Great people in great townRead MoreRead Less - Bethan1/20/2020Awesome Stay Lina on reception was amazing from start to finish. We were staying at a hotel round the corner for 2 nights and weren't happy with the service so wanted to move to a nicer place, so we walked here and met Lina on the reception who happily showed us the rooms and helped confirm it was where we wanted to move to. We booked 2 nights initially and then extended for another 2 nights.
The complimentary scones were a big hit as were the drinks.
It's a bit further out but it didnt bother us, we still walked to the esplanade and lagoon from there, but did get and Uber to the Greyhound bus stop when we had our bags.Read MoreRead LessVikki1/16/2020Exceptional Extremely friendly staff,room was spotless ,bed was amazing
No dislikesRead MoreRead Less - Regina1/13/2020Nice place to reach the beauties of the Great Barrier Reef Pool and BBQ
Not enough towels in the roomRead MoreRead LessLynette1/07/2020Very good Good location
Pillows a little to hardRead MoreRead Less
Cairns City Palms
4.3 Stars - Based on 156 User Reviews
- Janine Harry4/08/2020The rooms are very clean. The staff are so friendly. Walking distance to shops an restaurants. Highly recommend this hotel.Read MoreRead LessLudvig Holger Munk Smidt3/11/2020Nice receptionist. Great and clean rooms. Pool was decent. They have a scone for breakfast which was a nice little thing. Air-con was vital.Read MoreRead Less
- Alexandra Regos3/07/2020Great find for great price. Would definitely stay again. Very clean rooms and helpful staff.Read MoreRead LessJacqui Butler3/03/2020Really lovely place, very affordable, and clean. Great bbq facilities.
Parking plenty but tight.Read MoreRead Less - Mike Laanen2/04/2020Super friendly staff and clean rooms. Most likely best value for money in Cairns.Read MoreRead LessKelly Smith1/20/2020Staff where amazing so friendly and helpful.. lovely clean rooms and close to all you need 🙂Read MoreRead Less
- Daniel12/04/2019nice and clean room. friendly and helpful staff. highly recommend. Good Location. 10 min walk to esplanade.Read MoreRead LessArianna Medici7/07/2019Fast efficient professional service front desk. Willing to help when required. The room is surprisingly spacious and the hot water for shower 🚿 awesome lovely little balconies, BBQ area with swimming 🏊 pool. Guest lounge and real coffee ☕ offered free. Shout out to Shelly at front desk for her kindness. Highly recommend this hotel. Will definitely be coming back. Only sad part was no Qantas points.Read MoreRead Less
- Kimberly Smith6/26/2019Very friendly staff and a very clean quite place to stay Self contained apartments that have everything. Parking can be a bit annoying because there is not enough room some times.Overall we are having a wonderful experience staying here and we would highly recommend to our friends and family. Thank you Cairns City Palms for delivering exceptional service and thank you to the ladies who keep the rooms sparkling clean!Read MoreRead LessMaxwell Smith6/12/2019Very friendly and accommodating staff, beautiful rooms with very comfy beds. The pool area is nice and relaxing. Extremely convenient location close to shops and restaurants.Read MoreRead Less