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Answer to Common Questions


Cairns City Palms
199-205 Sheridan Street, Cairns, 4870, Queensland, Australia.

Check-in: 2pm
Check-out: 10am


If you have any questions at all, please do not hesitate to get in contact.

Give Us a Call

Feel free to give us a call on +61740517155

Send Us an Email

We are happy to assist with any enquiries on

Drop By and Talk

Our reception and tour booking desk is located on 199-205 Sheridan Street, Cairns, 4870, Queensland, Australia.


How to get from the airport to the motel?
We recommend taking a taxi to and from our motel. The cost is around $20 AUD, and will take you only 10 minutes. Taxis are always available outside of the airport terminal. During your stay with us, we are happy to help you organize taxis at the reception. Cairns Taxi number is 131 008.
I will arrive early to Cairns, am I able to check-in?
Please note that our reception is open from 8am – 9:00pm daily, and that our check-in time is around 2:00 pm. Due to the hotel being full occupancy, we are unable to guarantee an early check-in for your reservation. We will advise Housekeeping to give priority to your room, and are happy to store your luggage while you take advantage of our hotel facilities such as our Guest Lounge with free tea & coffee all day, free WIFI internet, Palms Garden & BBQ and our swimming pool. Otherwise our excellent staff will be delighted to help you book some tours or give you directions to explore our beautiful city.
How do I check-in after reception hours?
Please be advised that our reception hours are 8:00 am and 9:00 pm. If your Estimated Arrival Time falls outside these hours you will need to contact us during business hours for instructions. If you have any issues, you can contact us on (07) 4051 7155.
What is the payment policy?
We take full payment on arrival. We accept VISA, MasterCard and AMEX cards. AMEX adds a 3% surcharge.
What is the cancellation policy?
You can modify or cancel your booking free of charge until 6 pm the day prior to arrival. If you cancelled after this, or do not show up, the first night’s accommodation charge applies.
How do I book my Cairns tours?
If you would like to book any tours in Cairns, then we are happy to offer you a 10% discount. Please send us an email on or give us a call on (07) 4051 7155 to book. Alternatively, tours can be booked at reception on check in.
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