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Answer to Common Questions


Cairns City Palms
199-205 Sheridan Street, Cairns, 4870, Queensland, Australia.

Check-in: 2pm
Check-out: 10am


If you have any questions at all, please do not hesitate to get in contact.

Give Us a Call

Feel free to give us a call during opening hours 7am - 8pm daily Phone: +61 7 4051 7155

Send Us an Email

We are happy to assist with any enquiries on

Drop By and Talk

Our reception and tour booking desk is located on 199-205 Sheridan Street, Cairns, 4870, Queensland, Australia.


How do I get from the airport to the motel?
We do recommend a taxi, which is available outside of the terminal. It will take you 10 minutes to the motel and cost around $20.00 AUD. Cairns Taxi number is 131 008.
I will arrive early to Cairns, am I able to check-in?
Please note that our reception area is open from 7am – 9pm daily, and that our check-in time is around 2pm. Due to the hotel often being full occupancy, we are unable to guarantee an early check-in for your reservation. We will advise Housekeeping to give priority to your room, and are happy to store your luggage while you take advantage of our hotel facilities such as our Guest Lounge with free tea & coffee all day, free WIFI internet, Palms Garden & BBQ and our Swimming Pool.
How do I check-in after reception hours?
There is a telephone to the left of our Front Reception doors, which connects to our after-hours reservations team. We will check your reservation details, collect some information from you and then give you the code to the upper safe box. In there you will find your room key and instructions on how to find your room.
What is your payment policy?
We take full payment of stay the day prior your arrival at 6pm, on the credit card provided in your booking. We accept VISA, MasterCard and AMEX cards. AMEX adds a 3% surcharge.
What is your cancellation policy?
We have a 24-hour cancellation policy, if you cancel before 6pm the night before your date of arrival, we will be able to cancel your booking with no fee. If you cancel after 6pm the night before arriving, or on the day of arrival the first night’s accommodation charge applies.
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