REVIEWS AND AWARDS
We are very grateful for our exceptional staff and wonderful guests!
GUEST REVIEWS






- Sarah S3/11/2025FANTASTIC place to stay The apartments were great quality for the price! Flowers on the towels, daily muffins and pastries, and free parking! It was so useful having a full kitchen and dining room, which were adequately stocked. We didn't want to leave. Coin operated laundry available. Bed was SO comfy.Read MoreRead LessMLYLKY11/01/2024more of local residence than travelers It is close sleep to airport but has many locals living in building. semi clean and outdated furniture and bath, in a very residential area near local school, only fast food options close by, no nice sit down restaurants . I DO NOT recommend for a long stay vacation.Read MoreRead Less
- atholmes6/20/2024Average Stayed in apartment 214 for one night in June 2024. Spacious apartment on first floor at the front of the complex. Suitcases need to be carried up a flight of stairs. Clean apartment and comfortable bed. Shower head was quite small. Some broken furniture - needs a bit of TLC. Narrow balcony - just fits a chair. On the main highway so there was a fair bit of road noise and the garbage truck came at 4.45am. Friendly reception - okay for an overnight stay.Read MoreRead LessBrian B1/21/2024Value and position Clean and comfortable and quiet, conveniently situated particularly if you are attending Cairns Base Hospital. 2 minutes walk to the Cock and Bull Hotel, 200m from a well stocked Night Owls store and petrol station. On site parking a plus. Small continental breakfast is supplied.Room we had has king bed, fridge, sink and microwave etc. Obviously up grading is in progress, the only negative in our unit is the doors s hould be the next upgrade. Regarding booking be aware one site looks like it is a booking site for this motel, be sure you are looking at the true Palms site. We consider it one of the best value for money motels in Cairns.Read MoreRead Less
- Kerri B12/16/2023Cairns City Palms Nice rooms with microwave and coffee /tea making facilities. Very affordable accommodation with very comfortable beds Paula and the staff went above and beyond to help my family when we were stranded in Cairns due to flooding in Nth Qld. Paula was under the pump with no phones and internet down due to flooding but still managed to be so professional I would highly recommend a stay at Cairns City Palms and I thank her and the friendly welcoming staff who assisted to made our stay relaxing.Read MoreRead LessWorldTravla78/28/2023Cairns North not Cairns City I saw ‘Cairns City’ in the title & booked, but don’t be fooled like I was as the motel is up in Cairns North, a good 15 minute walk from the Cairns CBD & Esplanade area. The view from my apartment was the Cairns State High football field on Sheridan Street. That said, the motel was decent for the price charged ($180 a night in peak season) and the Wi-fi was strong which was important as I was working remotely for a full day from my room. It’s by no means a modern motel but the room size was adequate & had everything I needed for a short 2 night stay. The room was well prepped, with a fresh tropical coconut fragrance as you walk in. There is a bit of noise from the Main Street outside and you can hear other guests next door from time to time but overall nothing too distracting. There were cafes & shops nearby within walking distance including a bakery 5 minutes up the road which does espresso coffee. But it is not a city motel & without a car it’s a hike to get to the Cairns esplanade/lagoon area where tourists normally go. On the first night I walked into town & saw the laser light show installed for the Cairns Festival near the Pier Bar & had a massage treatment at Foot & Body in Orchid Plaza.Read MoreRead Less
- otistdriftwood9/25/2022Very good value for money Service upon arrival was great, and stayed that way from all staff the 4 nights we stayed here.3 of us stayed in a 2 bedroom self contained apartment.Well appointed, tidy and clean.Large shower and bathroom. only gripe was water pressure and temperature, both fluctuated considerably, but liveable!Scones every morning.Very good value for money, will stay againRead MoreRead LessPaul O9/23/2022Sets a new standard for motels Might be the best cheap motel I've ever stayed in to be honest. Beautifully refurbed rooms with a nice TV, cold air con and decent WiFi. What more can you ask for? The scones with jam and cream were to notch and to top it all off there was even complimentary pod coffee. Blew my mind for the value.Read MoreRead Less
- armlw20047/27/2022nicest part of cairns trip super super exceptional acommodation for the price. Scones for breakfast were great, taxi booking to airport and other staff support helpful too, wall of cairns tour brochures good. Location near tons of restaurants and not far from sea side, solid facilities and kitchen. Most perfect part of cairns tripRead MoreRead LessGeorge W7/26/2022nicest part of cairns trip super super exceptional acommodation for the price. Scones for breakfast were great, taxi booking to airport and other staff support helpful too, wall of cairns tour brochures good. Location near tons of restaurants and not far from sea side, solid facilities and kitchen. Most perfect part of cairns tripRead MoreRead Less


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- Akari2/01/2020Good The receptionist named Angela was so kind and she has beautiful smile.
The car parking was in front of my room. Some guests were so noisy even though at midnight.Read MoreRead LessRoberta2/01/2020Exceptional The Italian lady at the reception was exceptional. She was very helpful and efficient. We loved our stay there and hope to return one day!Read MoreRead Less - Roslyn1/30/2020Exceptional We were running a little late, didn't even had to ring the manager, the manager messaged us to let us know that he put our room key into the late arrival safe and we had the most comfortable bed I have ever slept in while staying at a hotel.Read MoreRead LessGregory1/29/2020Exceptional Very clean hotel. Great staff. Good valueRead MoreRead Less
- Tomasz1/22/2020Exceptional Generally all.
Great people in great townRead MoreRead LessSharyn1/22/2020It was excellent Comfortable and very Clean well maintained accomodation
Location amd comfortRead MoreRead Less - Bethan1/20/2020Awesome Stay Lina on reception was amazing from start to finish. We were staying at a hotel round the corner for 2 nights and weren't happy with the service so wanted to move to a nicer place, so we walked here and met Lina on the reception who happily showed us the rooms and helped confirm it was where we wanted to move to. We booked 2 nights initially and then extended for another 2 nights.
The complimentary scones were a big hit as were the drinks.
It's a bit further out but it didnt bother us, we still walked to the esplanade and lagoon from there, but did get and Uber to the Greyhound bus stop when we had our bags.Read MoreRead LessVikki1/16/2020Exceptional Extremely friendly staff,room was spotless ,bed was amazing
No dislikesRead MoreRead Less - Regina1/13/2020Nice place to reach the beauties of the Great Barrier Reef Pool and BBQ
Not enough towels in the roomRead MoreRead LessLynette1/07/2020Very good Good location
Pillows a little to hardRead MoreRead Less

- Janine Harry4/08/2020The rooms are very clean. The staff are so friendly. Walking distance to shops an restaurants. Highly recommend this hotel.Read MoreRead LessLudvig Holger Munk Smidt3/11/2020Nice receptionist. Great and clean rooms. Pool was decent. They have a scone for breakfast which was a nice little thing. Air-con was vital.Read MoreRead Less
- Alexandra Regos3/07/2020Great find for great price. Would definitely stay again. Very clean rooms and helpful staff.Read MoreRead LessJacqui Butler3/03/2020Really lovely place, very affordable, and clean. Great bbq facilities.
Parking plenty but tight.Read MoreRead Less - Mike Laanen2/04/2020Super friendly staff and clean rooms. Most likely best value for money in Cairns.Read MoreRead LessKelly Smith1/20/2020Staff where amazing so friendly and helpful.. lovely clean rooms and close to all you need 🙂Read MoreRead Less
- Daniel12/04/2019nice and clean room. friendly and helpful staff. highly recommend. Good Location. 10 min walk to esplanade.Read MoreRead LessArianna Medici7/07/2019Fast efficient professional service front desk. Willing to help when required. The room is surprisingly spacious and the hot water for shower 🚿 awesome lovely little balconies, BBQ area with swimming 🏊 pool. Guest lounge and real coffee ☕ offered free. Shout out to Shelly at front desk for her kindness. Highly recommend this hotel. Will definitely be coming back. Only sad part was no Qantas points.Read MoreRead Less
- Kimberly Smith6/26/2019Very friendly staff and a very clean quite place to stay Self contained apartments that have everything. Parking can be a bit annoying because there is not enough room some times.Overall we are having a wonderful experience staying here and we would highly recommend to our friends and family. Thank you Cairns City Palms for delivering exceptional service and thank you to the ladies who keep the rooms sparkling clean!Read MoreRead LessMaxwell Smith6/12/2019Very friendly and accommodating staff, beautiful rooms with very comfy beds. The pool area is nice and relaxing. Extremely convenient location close to shops and restaurants.Read MoreRead Less